Through Order no. 77/10.09.2009, Romanian Energy Regulatory Authority (ANRE) set out the new content of the frame contract for natural gas supply, on the basis of which the activity of regulated natural gas supply for household consumers is carried out. The provisions of this contract are in force starting October 1st 2009.
According to art. 3 par. 1 of the new ANRE Order it is compulsory to renew the natural gas supply contracts. The old contract valid for natural gas supply until October 1st 2009 is replaced by this new contract which is the legal basis for natural gas supply in future.
Among the main provisions of the new contracts there is the extension of the invoice payment deadline to 30 days (instead of 15 before), the introduction of the natural gas billing system based on assumption (consumption program), with the possibility of the monthly self reading of the index of the meter by the consumer and the monthly communication of the index to the supplier, observing the conditions and the deadlines established by the supplier.
We invite you to read all the provisions of the Standard conditions for the regulated natural gas supply in the attached document.
The new natural gas supply contract, sent through post in two copies by E.ON Gaz Romania to its customers, together with the invoice afferent for the consumption of September/October, is filled out only with the data of the holder of the contract. According to the provisions of the mentioned ANRE Order, the consumers have the obligation to return one signed copy of the new contract through post, at the address of the Customer Care Centre in their area, within 15 days since they receive it, together with a copy of the ID of the contract holder. (The contact data of the Customer Care Centers of E.ON Gaz Romania are at your disposal in the section Household Customer/Customer Care Centers).
For other details regarding the procedure of filling out and returning the new contracts, we invite you to appeal with confidence to the Call Centre Service of E.ON Gaz Romania, from Monday to Friday, between 7-21, at phone numbers 0801 000 366 or 0265 200 366.
CloseThe deadline for the payment of the natural gas invoice is of 30 days, with a grace period for the payment of the invoice of 15 days. Thus, the consumer has 45 days to pay the natural gas invoice.
The exceeding of the 45 days term leads to the penalties for delays in quantum of 0.1%/day, beginning with the first day after the due date, respectively with the 31st day since the invoice was issued, until the full payment.
Non-payment of the invoice within 45 days determines the interruption of the natural gas supply beginning with the 46th day since the invoice was issued.
Natural gas billing based on presumption foresees the reading of the index of the meters every 3 months beginning with January 1st, 2010. The invoice will continue to be issued monthly, but based on the monthly presumption set by the consumer through the Consumption Program foreseen in the contract. Meter self reading and the communication of the index to the natural gas supplier can be done by the consumers who do not want the billing of the natural gas based on this Consumption Program.
CloseThe new natural gas supply contract includes an Estimated Consumption Program for the next year, formulated by the supplier based on the monthly consumption of the previous year. This presumption is specified at „Consumption History/Monthly quantities determined based on the annual consumption profile”. By signing the contract, the quantities estimated by the supplier are considered accepted by the consumer.
The billing of natural gas based on presumption involves the obligation of the suppliers to quarterly regulate the real consumption with the estimated one and the payment values, through the regulation invoice, issued based on the reading of the meter once every 3 months. If the consumer estimates consumption smaller than the real one, the payment difference will be found on the invoice issued based on the quarterly reading of the meter. If the consumer estimated consumption higher than the real one, the amount representing the difference billed and paid remains as down payment and will be deducted from the value of the next invoice.
CloseIf the consumer estimates for 2010 a different consumption than the one previously recorded, the monthly quantities are specified at „Consumption Program required by the consumer”. In this case, the quantities required by the consumer are the ones taken in consideration for the issuing of the monthly invoices contained between the quarterly readings of the index of the meter.
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The consumers who choose the billing of the natural gas based on self reading subsequently assume the compulsoriness of the monthly communication, until the date set by the supplier. After this date, the communication of the index through phone is no longer allowed, in order not to disturb the billing process.
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