Through Order no. 77/10.09.2009, Romanian Energy Regulatory Authority (ANRE) set out the new content of the frame contract for natural gas supply, on the basis of which the activity of regulated natural gas supply for household consumers is carried out. The provisions of this contract are in force starting October 1st 2009.
According to art. 3 par. 1 of the new ANRE Order it is compulsory to renew the natural gas supply contracts. The old contract valid for natural gas supply until October 1st 2009 is replaced by this new contract which is the legal basis for natural gas supply in future.
Among the main provisions of the new contracts there is the extension of the invoice payment deadline to 30 days (instead of 15 before), the introduction of the natural gas billing system based on assumption (consumption program), with the possibility of the monthly self reading of the index of the meter by the consumer and the monthly communication of the index to the supplier, observing the conditions and the deadlines established by the supplier.
We invite you to read all the provisions of the Standard conditions for the regulated natural gas supply in the attached document.
According to the supply contract, the calculation basis for the issuance of the monthly invoice is represented by either monthly estimated volume in the consumption programme for 2010 agreed between the customer and the supplier, or the monthly consumption determined by the customer based on the self-reading of the meter index and transmission of this index to the supplier.
Invoicing based on consumption programme is based on the monthly estimated volumes in the contract under the heading ”Consumption history/monthly volumes determined according to the annual consumption profile”. This system of invoicing involves the obligation of the supplier to quarterly balance the real consumption against the estimated one and their payment values, through a balancing invoice which is issued based on the meter reading by authorised personnel once every three months. Thus the reading of the meter index by E.ON personnel is performed once every three months, a time interval during which two months are invoiced based on the consumption programme. The consumption differences in the third month of reading will be shown in the quarterly reading invoice, either as difference in payment or as an advance payment, as the case may be.
Invoicing based on the self-reading of the meter index is based on the customer’s option expressed in the contract to give up the consumption programme in favour of monthly transmission of the natural gas meter index to the supplier, subject to terms and conditions specified by the supplier. Thus, the transmission of the index to E.ON Gaz România can only be done during a time interval of the month, notified to each customer, in order to avoid the disturbance of invoicing process as a whole (when self-reading is not transmitted in compliance with the terms and conditions specified by the supplier, the invoicing will be done base don the volumes estimated in the consumption programme provided for in the contract). Thus, the reading of the meter index by the E.ON personnel is performed once every three months, time interval during which two months are invoiced based on the self-reading of the meter. The consumption differences recorded in the third month of reading will be shown in the quarterly reading invoice, either as difference in payment or as an advance payment, as the case may be.
Ways to transmit to E.ON Gaz România the meter index determined by self-reading:
The deadline for the payment of the natural gas invoice is of 30 days, with a grace period for the payment of the invoice of 15 days. Thus, the consumer has 45 days to pay the natural gas invoice.
The exceeding of the 45 days term leads to the penalties for delays in quantum of 0.1%/day, beginning with the first day after the due date, respectively with the 31st day since the invoice was issued, until the full payment.
Non-payment of the invoice within 45 days determines the interruption of the natural gas supply beginning with the 46th day since the invoice was issued.
Natural gas billing based on presumption foresees the reading of the index of the meters every 3 months beginning with January 1st, 2010. The invoice will continue to be issued monthly, but based on the monthly presumption set by the consumer through the Consumption Program foreseen in the contract. Meter self reading and the communication of the index to the natural gas supplier can be done by the consumers who do not want the billing of the natural gas based on this Consumption Program.
Close
The new natural gas supply contract, sent through post in two copies by E.ON Gaz România to its customers, together with the invoice afferent for the consumption of September/October, is filled out only with the data of the holder of the contract. According to the provisions of the mentioned ANRE Order, the consumers have the obligation to return one signed copy of the new contract through post, at the address of the Customer Care Centre in their area, within 15 days since they receive it, together with a copy of the ID of the contract holder. (The contact data of the Customer Care Centers of E.ON Gaz România are at your disposal in the section Household Customer/Customer Care Centers).
CloseProgramul de consum reprezintă cantităţile lunare estimate în contractul de furnizare a gazelor naturale la rubrica ,,Istoric de consum/cantităţi lunare determinate în baza profilului de consum anual”. Aceste cantităţi lunare estimative sunt regularizate trimestrial în urma citirii contorului de către personalul autorizat E.ON o dată la trei luni.
CloseCustomers who chose by contract for the invoicing of the natural gas based on self-reading assumed the obligation to transmit the index every month, during the interval communicated by E.ON Gaz România. The data so transmitted will the calculation basis for the issuance of the monthly invoice. Regularisation of the quantities transmitted by customers after self-reading is done on a quarterly basis, through the meter reading by authorised personnel once every three months. Differences in consumption between the self-read quantities and the quantities consumed are evidenced in the quarterly reading invoice, either as a balance payment or as an advance payment, as the case may be.
Transmission of the self-read gas meter index can be done as follows:
Since the beginning of 2010, the reading of the meter index by authorised personnel has been done once every three months. According to the supply contract in place, during the interval between two readings, the calculation basis for the issuance of the monthly invoice is represented either by the consumption programme stipulated in the contract, or the self-reading of the natural gas meter for customers who chose this by contract. In both cases, however, the quarterly reading of the meter by authorised personnel is followed by the issuance of the reading invoice by which regularisation between the estimated quantities invoiced based on the consumption programme or self-reading and the quantities actually consumed is realised.
Close
E.ON customers who chose by contract the self-reading of the natural gas meter index were later on informed as regards the time interval during which they can communicate the supplier the self-read index. This time interval is of circa one week, and it is not the same as time of the month for all customers. Compliance with the time interval allocated to you for transmitting the self-reading is important in order not to delay the general process of invoicing, which might impact on the customers by reducing the 30-days time interval for the payment of the invoice. If the self-reading id not transmitted in compliance with the time intervals provided, the invoicing of the natural gas consumed will be done based on the monthly estimate quantities in the consumption programme stipulated in the contract.
Close