E.ON Plus is a advantageous package of products and services offered by E.ON Gaz Romania to customers to meet their desire to acquire a modern heating system or replacing the old, in order to increase home comfort by effective solutions.
E.ON Plus package is everything included:
The E.ON Plus offer is available at this moment only to the customers of E.ON Gaz Romania from Arad, Alba Iulia, Baia Mare, Bacău, Bistriţa, Botoşani, Cluj-Napoca, Deva, Hunedoara, Iaşi, Oneşti, Paşcani, Petroşani, Piatra Neamţ, Reşiţa, Roman, Satu Mare, Sibiu, Suceava, Târgu Mureş and Timişoara.
CloseE.ON Isoterm is an advantageous package of Isover brand insulation products and advantageous credit solutions by BRD Finance, offered by E.ON to their customers. By the packages offered by E.ON Isoterm you save up to 40% of the heating costs!
E.ON Isoterm package means:
E.ON Isoterm offer is currently to E.ON customers in Bacău, Iaşi, Botoşani, Suceava, Piatra Neamţ, Roman and Oneşti. You can take advantage of it!
Buy any E.ON Isoterm package until 30 September 2010 and you will benefit from 5% off!
E.ON Isoterm. Keeps the heat in the family.
CloseThe deadline for the payment of the natural gas invoice is of 30 days, with a grace period for the payment of the invoice of 15 days. Thus, the consumer has 45 days to pay the natural gas invoice.
The exceeding of the 45 days term leads to the penalties for delays in quantum of 0.1%/day, beginning with the first day after the due date, respectively with the 31st day since the invoice was issued, until the full payment.
Non-payment of the invoice within 45 days determines the interruption of the natural gas supply beginning with the 46th day since the invoice was issued.
Natural gas billing based on presumption foresees the reading of the index of the meters every 3 months beginning with January 1st, 2010. The invoice will continue to be issued monthly, but based on the monthly presumption set by the consumer through the Consumption Program foreseen in the contract. Meter self reading and the communication of the index to the natural gas supplier can be done by the consumers who do not want the billing of the natural gas based on this Consumption Program.
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The new natural gas supply contract, sent through post in two copies by E.ON Gaz România to its customers, together with the invoice afferent for the consumption of September/October, is filled out only with the data of the holder of the contract. According to the provisions of the mentioned ANRE Order, the consumers have the obligation to return one signed copy of the new contract through post, at the address of the Customer Care Centre in their area, within 15 days since they receive it, together with a copy of the ID of the contract holder. (The contact data of the Customer Care Centers of E.ON Gaz România are at your disposal in the section Household Customer/Customer Care Centers).
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The sales agents of E.ON Gaz Romania Customer Care Centers are at your disposal in order to shorten the solving time of your problems regarding the usage of natural gas through the following operations:
Call the E.ON Gaz Romania Call Centre to have direct and fast access to the following information:
We expect you to contact us Monday to Friday, between 08-20, on the following phone numbers:
T 0801 00 03 66 (number with local tariff, reachable from Romtelecom network)
T 0265 20 03 66 (number with normal tariff, reachable from all phone networks)
The responsibility for the good functioning of the distribution system (pipes, connection pipes, including regulation/measuring post: regulator + meter) belongs to the natural gas distribution company. The responsibility for the functioning of the exterior and interior usage installation (from regulator and meter to the usage device) belongs to the consumer.
CloseCompanies authorized by ANRE and ISCIR perform technical verifications and periodical revisions. The technical verification operations are performed every two years and the periodical revision ones every ten years. More information are put at your disposal at the Customer Care Centers of E.ON Gaz România. We recommend the rigorous performance of the technical verifications and periodical revisions within the determined deadlines, to avoid unwanted events that can lead even to loss of human lives.
CloseE.ON Gaz România issues the invoice representing the counter value of the natural gas consumption and it is identified by the E.ON Gaz România logo.
CloseThe invoice representing the value of the natural gas consumption is issued every month, always comprising the same invoicing interval. According to the new framework contract for the regulated natural gas supply (introduced by the ANRE Order No. 77/2009), the basis for the issuance of the monthly invoice is represented by the consumption programme stipulated in the supply contract which specifies the monthly quantities which are estimated to be consumed next year. Therefore, for two months in a row the invoicing is done based on the consumption programme, and each third month the consumption is invoiced based on the meter reading by E.ON employees. The differences in consumption between the estimated quantities and consumed gas are evidence din the quarterly reading invoice, either as a balance payment, or as payment in advance, as the case may be. The aforementioned framework contract also stipulates the possibility of monthly self-reading of the natural gas meter index.
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The natural gas invoice payment deadline for household consumers is of 30 days, with a grace period of 15 days. Thus, the consumer has 45 days to pay the natural gas invoice.
The natural gas invoice payment deadline for non-household consumers is of 30 days, without a grace period.
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In case of household consumers, the natural gas supply is interrupted beginning with the 46th day since the mission of the invoice.
In case of non-household consumers, failure to pay the invoice within the deadline is followed, within 5 days, by the informing of the consumer through notice regarding the interruption of the natural gas supply beginning with the 36th day since the emission of the invoice.
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Penalties for the delayed payment of the natural gas invoice, in quantum of 0.1%/day, are applied beginning with the first day after the deadline, respectively with the 31st day since the emission of the invoice, until it’s payment.
CloseProgramul de consum reprezintă cantităţile lunare estimate în contractul de furnizare a gazelor naturale la rubrica ,,Istoric de consum/cantităţi lunare determinate în baza profilului de consum anual”. Aceste cantităţi lunare estimative sunt regularizate trimestrial în urma citirii contorului de către personalul autorizat E.ON o dată la trei luni.
CloseCustomers who chose by contract for the invoicing of the natural gas based on self-reading assumed the obligation to transmit the index every month, during the interval communicated by E.ON Gaz România. The data so transmitted will the calculation basis for the issuance of the monthly invoice. Regularisation of the quantities transmitted by customers after self-reading is done on a quarterly basis, through the meter reading by authorised personnel once every three months. Differences in consumption between the self-read quantities and the quantities consumed are evidenced in the quarterly reading invoice, either as a balance payment or as an advance payment, as the case may be.
Transmission of the self-read gas meter index can be done as follows:
E.ON customers who chose by contract the self-reading of the natural gas meter index were later on informed as regards the time interval during which they can communicate the supplier the self-read index. This time interval is of circa one week, and it is not the same as time of the month for all customers. Compliance with the time interval allocated to you for transmitting the self-reading is important in order not to delay the general process of invoicing, which might impact on the customers by reducing the 30-days time interval for the payment of the invoice. If the self-reading id not transmitted in compliance with the time intervals provided, the invoicing of the natural gas consumed will be done based on the monthly estimate quantities in the consumption programme stipulated in the contract.
CloseSince the beginning of 2010, the reading of the meter index by authorised personnel has been done once every three months. According to the supply contract in place, during the interval between two readings, the calculation basis for the issuance of the monthly invoice is represented either by the consumption programme stipulated in the contract, or the self-reading of the natural gas meter for customers who chose this by contract. In both cases, however, the quarterly reading of the meter by authorised personnel is followed by the issuance of the reading invoice by which regularisation between the estimated quantities invoiced based on the consumption programme or self-reading and the quantities actually consumed is realised.
CloseIn compliance with ANRE’s Decision no. 457.2005, E.ON Gaz Romania also has the obligation to regulate, at the end of each year, the distribution of consumers in consumption categories. The distribution in a certain consumption category is done for a period of one year, based on the consumption history of the previous year, more specific for the period January 1st – December 31st.
In case of redistribution from one category to another, amounts to be regulated positively or negatively result. The redistribution in an inferior consumption category (for example a consumer from category B2 is redistributed in category B1) generates supplementary amounts of money to be paid to the natural gas supplier. Redistribution in a superior consumption category (for example a customer from B1 category is redistributed in B2 category) generates supplementary amounts of money to be refunded by the natural gas supplier. If, based on the recalculation, E.ON Gaz has to refund amounts of money to you, they are compensated in the ulterior invoices. If you have to pay supplementary amounts of money, the counter-value of the regulation invoice is pay together with the payment of the natural gas invoice.
CloseThe gas and the non-gas invoices can be paid via banks: BRD, ING, CreditCoop, Banca Transilvania, UniCredit Ţiriak Bank, Banca Carpatica, MKB Romexterra Bank, Raiffeisen Bank as well as using Payzone and PayPoint network cash points in general stores, and also on-line on the portal www.myline-eon.ro. No commission is charged on E.ON customers for the payment of the gas invoice using these payment channels.
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The request forms for heat aid are put at the disposal of the customers by the local authorities (City Halls, Local Council). The customer fills in the form and submits it at the Social Assistance Service of the City Hall of the locality in which the consumer resides. After the approval of the files by the local authority, it has the responsibility to send to E.ON Gaz Romania a centralizer with all the beneficiaries of the heat aids. The involvement of the natural gas supplier in this process resumes only to the highlight of the heat aid value on the invoice and its decrease from the total amount to pay. If the value of the gas consumed is lower than the value of the heat aid, the consumption invoice for that month will have the value 0.
CloseIn case of the natural gas supply cessation for non-payment, the supply will be resumed only after the consumer deposits a money guarantee. The value of the guarantee is calculated at the regulated price of natural gas, including VAT, valid at the date of the deposit. For household customers the quarantee represents the value equivalent to 300m3 of natural gas. The guarantee will be returned to the consumer after the deduction of eventual debits, in the case of the cancellation of the contract or in the situation in which the consumer did not have his gas supply ceased for non-payment for two consecutive years.
CloseIn order to be aligned to European standards, beginning with July 1st, 2008, natural gas billing is being done depending on the energetic content, according to order no. 50/06.12.2007 emitted by ANRE. The advantages of measuring gas in energy units are:
The natural gas quality, respectively its energy content, is different depending on the gas source (extraction field) and is set by ANRE on quality areas/areas of calorific value. The natural gas quality area is written on the natural gas invoice. There are 321 natural gas quality areas in Romania.
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The natural gas gross calorific values are determined on a daily basis, through chromatographic measurements performed by the operator of the national transport system (Transgaz S.A.) and are supervised and published by ANRE. The operator of the national transport system sends the chromatographic analysis bulletins regarding the gas quality to the natural gas suppliers and the data is used in the billing process. The gross calorific value, indicated on the invoice issued by E.ON Gaz România represents the monthly average of the daily values determined by Transgaz S.A.
Example:
For a consumer from Târgu Mureş, in the calorific area 504, where the gross calorific value of the gas supplied in January was of 10.432 kWh/cm, for a consumed gas volume of 100 m3, the energy consumed is expressed in:
E = V x PCs
E = 100 [mc] x 10,432 [kWh] = 1043 [kWh]
The completion or correction of the information written on the invoice can be done by contacting the Customer Care Centre from your locality or the Call Centre of E.ON Gaz România.
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The services invoice representing the counter value of the technical verifications and periodical revisions of the natural gas installations or for other services carried out by E.ON Gaz Distribuţie is emitted by the distribution company. The services invoice is identified by the E.ON logo.
CloseHousehold customers can choose to change their natural gas supplier, by switching from regulated consumption, to negotiated consumption. The first step is choosing the new natural gas supplier. This can be done from the web site of the National Regulation Authority in the Energy Field, www.anre.ro, as well as from the list of licensed natural gas suppliers displayed at the headquarters of the distribution operators. The procedures of signing the contract with the new supplier and ending the contract with the present supplier are to be done after negotiating and deciding, on a mutual agreement, the price and the stipulations of the natural gas supply contract, taking into consideration the 30 day notice needed to denounce the one-sided contract signed with the present supplier. For this matter, all the invoices issued by the present supplier would have to be paid, apart from the ones that are the role of courts of law. The distributor, together with the supplier, would then record in an official report the index of your meter. This reading and recording will be done on the date established with the new supplier to be the date of the change, the day in which the supplier would start providing natural gas.
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